Memorable Refund Policy

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Effective Date: July 28, 2026

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Website: store-goods.com

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Support Email: support@store-goods.com

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Memorable (hereinafter referred to as the "Company") provides phygital products centered around figures, merchandise, and art, as well as blockchain-based physical-linked NFT and meme gift token-linked services. This Refund Policy is established to build a fair and reasonable trading order by reflecting the unique characteristics of our service, which combines physical goods and digital assets.

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Article 1 (General Principles)

1. The Company's products are provided in a packaged format combining physical goods (such as figures, merchandise, art, etc.) and blockchain-based digital assets (physical-linked NFT certificates and meme gift tokens) organically.

2. Refunds and exchanges apply differently depending on the product type (physical vs. digital) and the processing stage.

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Article 2 (Return and Exchange of Physical Goods)

1. Withdrawal of Subscription and Return Period: Users may request a refund (withdrawal of subscription) or exchange within 7 days from the date the physical goods are received.

2. Cases Where Returns and Exchanges are Available:

   • Cases where delivered physical goods have defects such as damage, flaws, or misdelivery (shipping costs borne by the Company).

3. Cases Where Returns and Exchanges are Restricted (Unavailable):

   • Cases where physical goods are lost or damaged due to reasons attributable to the user (excluding cases where packaging is damaged merely to check the contents of the product).

   • Cases where the value of physical goods has significantly decreased due to the user's use or partial consumption.

   • Cases where the value of the product has decreased to the extent that resale is difficult due to the lapse of time.

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Article 3 (Special Provisions for Digital Assets: NFTs and Meme Gift Tokens)

1. Characteristics of Blockchain and Digital Assets: Due to the technical nature of blockchain networks, digital assets (NFT certificates, meme gift tokens) cannot be recovered once transferred, and price volatility exists. Therefore, unconditional refunds based on the same standards as general products may be restricted.

2. Cancellation Prior to Digital Asset Transfer: - In accordance with the Company's initial operation method, a manual transfer process is conducted for 24 to 48 business hours after payment.

   • If a purchase is canceled before the NFT or meme gift token is transferred to the user's wallet, payment cancellation and refunds can be processed normally.

3. Refund Restrictions After Digital Asset Transfer:

   • After the transfer of physical-linked NFT certificates or meme gift tokens to the user's crypto wallet is completed, refunds and subscription withdrawals are fundamentally restricted due to the nature of digital assets and P2P liquidity.

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Article 4 (Responsibility for Incorrect Wallet Address Input)

1. If a user inputs an incorrect cryptocurrency wallet address when purchasing products, and the Company transfers NFTs or meme gift tokens to that address, the Company shall not bear any responsibility for recovery or refunds.

2. The user is solely responsible for any loss of digital assets caused by entering incorrect wallet addresses.

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Article 5 (Refund Processing Procedure)

1. Users wishing to obtain a refund or exchange must submit an application via customer support email (support@store-goods.com) within the prescribed period from the date of receipt (or cancellation request).

2. After checking the condition of the returned physical goods or reviewing the transfer status, the Company will cancel payment approval or process the refund within 3 to 5 business days.

3. In cases of credit card payment cancellations, the refund reflection period may vary depending on the card issuer's processing schedule.

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Article 6 (Inquiries and Support)

If you have any questions regarding this Refund Policy, please contact us below:

• Email Support: support@store-goods.com